Return & Refund Policy

Last updated: September 30, 2026

At Pawznest, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return it within 30 days of receiving your order.

1. 30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be in the original packaging, where applicable

• Not be damaged as a result of misuse, improper handling, or normal wear and tear

• Be returned with reasonable proof of purchase

Certain products may be excluded from returns where permitted or required by applicable law.

2. How to Request a Return

To request a return, contact us at:

support@pawznest.com

Please include:

• Your name

• Order number

• The item you wish to return

• The reason for the return

• Photos of the product if the item is damaged or defective

Please do not send an item back before contacting us. We will provide the return instructions if your return request is approved.

3. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer is responsible for the cost of returning an unwanted item.

If the return is due to a defective, damaged, or incorrect product, please contact us before returning the item so that we can determine the appropriate solution.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional time to process and display the refund in your account.

5. Damaged or Defective Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us at support@pawznest.com as soon as possible.

Please provide your order number and clear photographs or other relevant information showing the issue.

We will review the issue and, where appropriate, offer a replacement, refund, or other appropriate remedy in accordance with applicable law.

6. Items That Cannot Be Returned

Returns may not be accepted for products that:

• Have been used or damaged through misuse

• Are returned after the 30-day return period

• Are missing essential parts or packaging where this prevents the product from being resold

• Are otherwise excluded from return under applicable law

Nothing in this policy limits any mandatory consumer rights you may have under the laws applicable to your purchase.

7. Exchanges

We do not guarantee exchanges. If you would like a different product or size, where applicable, you may return the original item in accordance with this policy and place a new order.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@pawznest.com.

We will try to accommodate cancellation requests made before an order has been processed or shipped. However, we cannot guarantee cancellation once an order has entered processing or has been shipped.

If an order can no longer be cancelled, you may be able to return it under our 30-day return policy.

9. Consumer Rights

This Return & Refund Policy does not affect any mandatory consumer rights you may have under applicable consumer protection laws.

If applicable law provides you with rights that are more favourable than those described in this policy, those rights will continue to apply.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Pawznest
Email: support@pawznest.com
Website: Pawznest.com