Shipping Policy

Shipping Policy

Last updated: September 30, 2026

At Pawznest, we want your order to arrive safely and as smoothly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Where We Ship

Pawznest ships to customers in countries where shipping is available at checkout.

Available shipping destinations and shipping options may vary depending on the product, destination, and fulfillment availability.

If shipping is unavailable to your location, the available options will not be displayed at checkout.

2. Order Processing

Orders are normally processed after payment has been successfully received.

Please allow time for your order to be prepared and processed before it is handed over to the shipping carrier.

Processing times may vary depending on order volume, product availability, weekends, public holidays, and other circumstances.

Once your order has been shipped, you will receive a shipping confirmation email where tracking information is available.

3. Delivery Times

Delivery times vary depending on your location, shipping method, carrier, and other factors.

Estimated delivery information, where available, will be shown during checkout or provided in your shipping confirmation.

Delivery estimates are not guaranteed and may be affected by circumstances outside of our control, including carrier delays, customs processing, weather, public holidays, and other transportation disruptions.

4. Shipping Costs

Shipping costs, where applicable, are displayed at checkout before you complete your purchase.

Any applicable shipping charges will be shown clearly before payment is submitted.

From time to time, Pawznest may offer free shipping promotions or free shipping to selected destinations.

5. Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after your order has been dispatched.

If tracking information has not updated for an extended period, please contact us at:

support@pawznest.com

We will do our best to assist you.

6. Customs, Duties and Taxes

For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, any customs duties, import taxes, or similar charges are the responsibility of the customer.

Pawznest does not control customs charges or the length of time an order may remain with customs.

Customers are responsible for ensuring that they can legally receive the products they order in their country.

7. Incorrect or Incomplete Shipping Information

Please make sure that your shipping information is accurate and complete before placing your order.

Pawznest is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping information after placing an order, contact us as soon as possible at support@pawznest.com.

We will try to assist you, but we cannot guarantee that the information can be changed after an order has been processed or shipped.

8. Delayed Orders

Although we work with shipping and fulfillment partners to deliver orders as efficiently as possible, delays can sometimes occur.

Delays may result from:

  • Carrier disruptions

  • Customs processing

  • Severe weather

  • Public holidays

  • Incorrect shipping information

  • High shipping volumes

  • Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact us at support@pawznest.com and we will assist you in checking its status.

9. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us at support@pawznest.com as soon as possible.

For damaged packages, we may ask you to provide photographs of the package and/or product so that we can investigate the issue with the relevant shipping or fulfillment provider.

We will review the circumstances and determine the appropriate resolution in accordance with our policies and applicable law.

10. Multiple Products in One Order

Depending on product availability, fulfillment location, and shipping arrangements, items from the same order may occasionally arrive in separate packages.

If this happens, you may receive separate tracking information for each shipment.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Pawznest
Email: support@pawznest.com

We are happy to assist with shipping-related questions and order updates.

Pawznest
Website: Pawznest.com
Email: support@pawznest.com